General Terms and Conditions - Monowa - Butterfly Park

GENERAL CONTRACTING CONDITIONS

MONOWA – Butterfly Park Benalmádena

1. Object

These General Conditions regulate the purchase of tickets, annual passes, guided tours, audio guides, mobile applications, digital content, special activities and other services offered by MONOWA through its website, ticket offices and other official sales channels.

The purchase of any product or service implies full acceptance of these conditions.

2. Identification of the holder

Mariposario Melsens SLU (MONOWA) CIF: B19433646, Registered office Partida Martina 14/27 – 29566 Casarabonela (Malaga)

Phone :  951 21 11 96      

E-mail : info@monowa.es

3. Products and services offered

MONOWA will be able to offer, among other things:

  • Individual tickets.
  • Family tickets.
  • Annual passes.
  • Guided visits.
  • Audio guides.
  • Digital visits via QR code.
  • Mobile apps.
  • Augmented reality experiences.
  • Educational activities.
  • Special events.
  • Digital products and downloadable content.

The availability of certain services may vary depending on the season, operational needs, or biological conditions of the park.

4. Purchasing process

The purchase will be considered formalized once the payment has been completed and the corresponding confirmation has been issued.

The customer is responsible for verifying that the data provided during the purchase process is correct.

MONOWA will not be responsible for errors resulting from incorrect data provided by the user.

5. Pricing policy

The published prices include legally applicable taxes unless expressly stated otherwise.

The system will always apply the price in effect at the time of purchase.

Once the payment process is completed, this price will be guaranteed for the customer even if the visit takes place at a future date.

Subsequent changes to rates will not affect tickets or services already purchased.

Promotions or discounts after the purchase will not be retroactive nor will they generate the right to a refund of price differences.

MONOWA reserves the right to modify its rates for future purchases at any time.

6. Policy on changes, cancellations and refunds

MONOWA aims to offer its visitors a satisfying experience and customer service based on flexibility and common sense.

Tickets purchased are non-refundable once purchased, except in legally provided cases or when the cancellation is attributable to MONOWA.

However, when a visitor is unable to attend for personal reasons, MONOWA may, at its discretion and provided the request is made before the scheduled visit date, offer one of the following alternatives:

  • Change of date at no additional cost.
  • Issuance of a voucher for the amount paid for a future visit.
  • Full or partial refund of the amount paid.

The granting of any of these options will be assessed individually by MONOWA based on the circumstances of each case.

Applications must be made by email indicating the reservation number and the buyer's details.

In the event of a total closure of the park due to causes attributable to MONOWA, the visitor may choose to:

  • Date change.
  • It is valid for the amount paid.
  • Full refund.

Normal weather conditions, biological variations inherent to park activity, or the temporary closure of certain areas will not entitle you to a refund.

The foregoing is understood without prejudice to the rights recognized to consumers by current legislation.

7. Validity of the tickets

Tickets will be valid for the date selected during purchase or for the period indicated in the specific conditions of the purchased product.

Access will be subject to the official schedules published by MONOWA.

MONOWA may modify these schedules for operational, safety, conservation or force majeure reasons.

8. Biological nature of experience

MONOWA is a living park dedicated to the conservation, reproduction, research and dissemination of butterflies and other organisms related to biodiversity.

The number of visible specimens, the species present, the processes of emergence, reproduction or animal behavior may vary daily due to biological, climatic, health or conservation factors.

MONOWA does not guarantee the observation of a specific species or a certain number of specimens during the visit.

These circumstances are an inherent part of the experience and will not entitle you to a refund or compensation.

9. Temporary modification of facilities and services

For reasons of maintenance, conservation, animal welfare, safety, research, weather conditions or technical causes, certain areas, exhibits, laboratories, terrariums, gardens or facilities may remain temporarily closed or operate partially.

These circumstances will not affect the validity of the ticket nor generate any right to financial compensation.

10. Special events

MONOWA may organize special activities such as:

  • Themed nights.
  • Nights of bioluminescence.
  • Temporary exhibitions.
  • Educational workshops.
  • Conferences.
  • Concerts.
  • Family activities.
  • Scientific or informative events.

The specific conditions for each event may be published independently and will prevail over these conditions in the event of any conflict.

Cancellation of an event due to safety, weather, technical reasons or force majeure may result in the rescheduling of the event, the issuance of a voucher or the corresponding refund, as determined by MONOWA.

11. Audio guides, applications and digital content

MONOWA may offer complementary digital services through:

  • Audio guides.
  • Mobile apps.
  • Butterfly recognition systems.
  • QR codes.
  • Augmented reality experiences.
  • Digital educational content.

The acquisition of such content grants only a personal, private, limited and non-transferable right of use.

Any reproduction, distribution, public communication or commercial exploitation is prohibited without the prior written authorization of MONOWA.

MONOWA does not guarantee the compatibility of all digital content with all devices available on the market.

12. Annual Pass

The Annual Pass is personal and non-transferable. Its use may require the presentation of an identification document.

The purchase of the Annual Pass does not guarantee priority access or automatic reservation for special events or activities subject to limited capacity.

MONOWA may cancel any pass used fraudulently or by a person other than its holder.

13. Access and behavior rules

To protect the animals, the facilities, and ensure a pleasant experience for all visitors, the following are prohibited:

  • To capture, touch or disturb butterflies and other animals.
  • Introduce external animals.
  • Introduce plants or biological material.
  • Access to restricted areas.
  • Smoking in unauthorized areas.
  • Carry out activities that compromise the safety or preservation of the facilities.

MONOWA may deny access to or expel any visitor who violates these rules without the right to a refund.

14. Minors

Minors must remain under the supervision of a responsible adult at all times.

MONOWA does not provide child custody services.

15. Photographs and recordings made by visitors

Visitors may take photographs and videos for strictly personal and non-commercial use.

Professional, editorial, commercial or advertising use will require prior and express authorization from MONOWA.

MONOWA may restrict the taking of photographs or recordings in certain areas for scientific, conservation, safety or third-party rights protection reasons.

16. Photographs and recordings made by MONOWA

During visits, events or special activities, MONOWA may take photographs or audiovisual recordings for promotional, educational, scientific or informational purposes.

When legally required, the corresponding consent will be requested in accordance with current regulations.

17. Animal welfare and research

MONOWA develops scientific, educational and conservation activities.

For reasons of animal welfare, quarantine, reproduction, research or health control, certain species or facilities may be temporarily inaccessible to the public.

These measures are part of the park's scientific and conservation mission.

18. Intellectual property

All content on the website, including applications, audio guides, panels, publications, videos, photographs, illustrations, designs, logos, trademarks, educational materials, and scientific content, is the property of MONOWA or its respective owners.

Total or partial reproduction is prohibited without express authorization.

19. Protection of personal data

Personal data will be processed in accordance with the Privacy Policy published on the website and current data protection regulations.

20. Responsibility

MONOWA will be solely responsible for those damages that are directly attributable to it under current legislation.

It will not be responsible for:

  • Lost or stolen items.
  • Damage caused by third parties.
  • Temporary interruptions of digital services.
  • Situations arising from force majeure.
  • Biological variations inherent to park activity.

21. Overwhelming force

MONOWA will not be liable for failures arising from unforeseeable or unavoidable circumstances beyond its reasonable control, including extreme weather events, fires, floods, pandemics, general strikes, administrative decisions, supply problems, health emergencies, or situations related to animal welfare and conservation.

In such circumstances, MONOWA may modify schedules, suspend activities, or temporarily close the facilities.

22. Complaint forms

MONOWA has official complaint forms in accordance with Spanish regulations.

Complaints can also be sent to: info@monowa.es

23. Applicable law and jurisdiction

These General Terms and Conditions shall be governed by Spanish law.

Any dispute will be resolved in accordance with current regulations on consumers and users, and the courts and tribunals that legally correspond will have jurisdiction.